We start making flowers as we receive orders. It can take 2-5 working days to make flowers and dry based on current weather conditions. After that, shipment can take 2-5 working days based on your location. So it's important to leave plenty of time of at least a week.

Please consider ordering your flowers as far in advance as possible. Also, as at times, particular sugar flowers may go out of stock.

The sugar flowers can be refrigerated, however, we suggest to reduce the amount of time the flowers are in the fridge as much as possible. The moisture and condensation of common high traffic refrigerators will slowly break down the sugar flowers. So we suggest either, waiting as long as possible before placing the sugar flowers in the fridge or place the decorated cake and flowers in a box prior to refrigerating to help keep condensation away from the sugar flowers.

We do our best to package and ship the gumpaste sugar flowers safely. However, due to the fragile nature of gumpaste, breakage can occur occasionally during shipping. Don't panic. All is not lost, there are a few creative ways to work with the remaining flower or repair the breakage. The easiest way to disguise any breakage is, when possible, cut off the entire petal or leaf that is damaged. Or by placing the broken petal against the icing hiding the breakage.

However, If you have received products that are beyond repair or beyond being able to work with any of the components, please contact us within 24 hours after receiving the order at sales@therosefactory.co.nz with an explanation, a photo attachment of the damage, and the order number.

Sugar flowers keep for more than 6 months and can be even kept more as long as they are stored safe and away from direct sunlight and moisture.

Yes. They are edible but gumpaste flowers are intended for cake decorations only. Some flowers may contain non edible floral wires, floral tapes, and wired stamens.

Like fondant, gumpaste is a pliable dough which is often used for cake decorating. However, instead of gelatin it is made using egg whites.

No, we don’t have a physical store. All business transactions are fully operated online.

You can check it by yourself before buying. Add all products to the cart and proceed to checkout page. In the checkout, enter your shipping details. Your total shipping cost will be calculated automatically.

We don’t have a pick-up option as we don’t have a physical store. All orders are shipped to anywhere within New Zealand.

Yes, all products are hand-made and they are sent from Palmerston North, New Zealand

Yes. We can make flowers using colours you prefer. Before placing the order, please submit a brief explanation regarding your requirements through our contact form. We will get back to you as soon as possible.

Yes, we provide combine shipping. Please proceed to the checkout page after adding products to the cart. You can get the total shipping charges calculated automatically. Please note that some items may carry an extra cost to the shipping charges based on their capacity and weight.